Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern your use of prestasignal.com and the PrestaSignal server-side tracking service operated by SC PrestaChamps SRL. By using the website or the service, you agree to these terms.
Who we are
prestasignal.com and the PrestaSignal service are owned and operated by SC PrestaChamps SRL, registered in Târgu Mureș, Romania, Tax number 42884751. References to “we”, “us” or “PrestaSignal” mean SC PrestaChamps SRL.
The service
PrestaSignal provides a PrestaShop module and a hosted server-side tracking container that forwards e-commerce events to the analytics and advertising platforms you connect (such as GA4, Google Ads and Meta). The service is provided on a subscription basis as described on our pricing page.
Subscriptions and billing
The service is billed per store, monthly or yearly, at the prices shown on the pricing page. Prices exclude VAT, which is added where it applies. You pay by card through Stripe, our payment processor; your subscription renews automatically at the end of each period until you cancel it, and SC PrestaChamps SRL issues an invoice for every payment. Your license remains active while your subscription is paid. If a renewal payment fails, Stripe retries it and a 7-day grace period applies before tracking is paused. Customers we invoice directly by agreement continue to be billed by invoice.
Free trial
A new account starts with a 14-day free trial. If you add a card during the trial, when you sign up or later from your account, the first payment is taken when the trial ends unless you cancel before then. Without a card, the service keeps running for the 7-day grace period after the trial and then pauses until you start a subscription.
Cancellation
You can cancel at any time from your account. Cancellation takes effect at the end of the period you have already paid for (or at the end of the trial), and the service remains available until then.
Business customers only
The service is offered to businesses for use in their trade or profession, not to consumers. By signing up you confirm that you act on behalf of a business and that the company details you give us are accurate; we may check Romanian company details in the public ANAF register. Consumer rules for distance contracts, such as the right of withdrawal, therefore do not apply.
Your responsibilities
You are responsible for installing the module on a store you control, for obtaining any consent required from your visitors before tracking them, and for ensuring your use of the data you collect complies with applicable law and the terms of the platforms you connect. You must not use the service for unlawful purposes or attempt to disrupt or reverse-engineer it.
Availability
We aim to keep the hosted tracking service available and reliable, but we do not guarantee uninterrupted operation. We may perform maintenance and may update the service to keep it compatible with PrestaShop and the connected platforms.
Liability
The service is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, for inaccuracies in third-party platform data, or for losses arising from your own configuration or misuse. Nothing in these terms limits liability that cannot be limited by law.
Changes to these terms
We may update these terms from time to time. The current version is always published on this page, with the “last updated” date above. Continued use of the service after changes means you accept the updated terms.
Governing law
These terms are governed by the laws of Romania. Disputes fall under the jurisdiction of the competent courts in Târgu Mureș, Romania.
Contact
Questions about these terms can be sent to contact@prestasignal.com.
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